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Issues with audio/video from Teams and Zoom – Discussions – Sophos Firewall – Sophos Community

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Was this reply helpful? Yes No. Sorry this didn’t help. Thanks, Thomas. I’ll try your suggestions, though, and appreciate your help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. However, the other evening, the others could see me, but could not hear me.

I think last week my input was set at stereo mix. Should I have selected microphone?? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Thomas Medicielo Independent Advisor. Hello BeverlyToyama1 , Thank you for reaching out! My name is Thomas M. I would be more than happy to assist you and I hope that my assistance will result in a successful solution to your issue.

Since you described in your scenario that the others in your meeting could see you but not hear you and I am assuming that you could hear them , that to me is indicative of an issue with Output. Instead, you should change the sound settings via the Zoom meeting. You can do this one three ways: 1. Before you join the meeting, you should see an option to test your computer audio.

As a rule of thumb, I always check my audio to ensure I can hear the other meeting attendants and that they can hear me. You can test both your speakers and your microphone at this time. If you have the Zoom app installed, you can go to the settings the icon is in the shape of a gear. Then go to Audio. From there you can change what you need for you Microphone. If you are already in the meeting, you can click on the arrow pointing upwards next to the Mute button.

From there you can change speaker and microphone as well as test both. I hope these solutions provided the information you needed. Please let me know if you need further assistance. Regards, Thomas M. Thanks for your feedback.

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Thomas Medicielo’s post on June 5, Hi BeverlyToyama1, Not a problem. Let me know if that doesn’t work, we can try to troubleshoot further. If you already have the Zoom app on your computer, click on it to open the Zoom app.

From there, on the top right of the Zoom app, there should be a little gear icon. That is the settings icon. From there you can go to Audio in order to get there. It details how to do it. In reply to Thomas Medicielo’s post on June 6, Be safe, take care.

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Network and Firewall – Zoom Guide.

 

You will need to create an exception in the web page of the XG. Some applications do not like being decrypted but never show any errors which is frustrating to debug. We do use https scanning. I started the zoom application and was able to setup a test meeting, not having any zoom meetings currently scheduled, I was not able to test extensively. We currently don’t use any IPS policies as we were doing research we found that that may be the issue so we turned that off.

Not seeing any blocked traffic in the log viewer at the time of the audio drop. Site Search User. Sophos Firewall. Thread Info. RSS More Cancel. This discussion has been locked. Hello, For the past year we have been having issue with video conferencing audio dropping, calls dropping We reached out to our ISP first and they determined that the issue was on our end. When the issue occurs I don’t see any blocks in the log viewer. Any help would be appreciated.

Hi, which version of XG are you using? Vote Up 0 Vote Down Cancel. Hello Ian, Thank you for your response. Hi Antonio, do you use https scanning and decrypt with CA installed? With many companies moving to remote work during the COVID pandemic, companies are finding themselves faced with the new challenge of structuring their remote work. Zoom has become a popular video conferencing app, and has been a top choice for many groups and companies pivoting to remote work.

However, as is the case with any technological switch, people are finding that they can have a number of issues with it. Most commonly, the connection error is Zoom error If it is, clicking a link to it may cause your connection to be rejected.

Try joining the Zoom ID manually inside the Zoom window. Make sure to allow Zoom in your antivirus or firewall software on your computer, router, or modem. If your WiFi or Ethernet Drivers are out of date, you should update them to make sure all your software works correctly. If you have an older PC, sharing screen on Zoom might be difficult. Screen sharing is very CPU intensive — and if your computer or drivers are out of date, screen sharing may be difficult.

Some PCs with Nvidia cards have issues with sharing screen. You can resolve this issue in the Nvidia Control Panel by disabling automatic graphic card switching. Make sure you have the correct graphic card drivers installed, and try opening Zoom again after the update. Sometimes, Zoom updates can cause file issues. Simply uninstalling and reinstalling Zoom should fix this issue.

 
 

– Zoom CRC network firewall settings for zoom cloud Room – Zoom Guide

 
 
Jun 07,  · Not a problem. Let me know if that doesn’t work, we can try to troubleshoot further. If you already have the Zoom app on your computer, click on it to open the Zoom app. From there, on the top right of the Zoom app, there should be a little gear icon. That is the settings icon. From there you can go to Audio in order to get there. Mar 14,  · Just to confirm, are you referring to Zoom () online conference meetings? If so, yes it is certainly possible. Typically I have found it connects fairly easily by downloading the necessary program through the web browser. Network and Firewall. If you are experiencing connectivity issues, it could be due to your network’s firewall settings or anti-virus software. These articles provide how-to instructions for configuring your firewall and troubleshooting network problems. Zoom network firewall or proxy server settings. Wireless (WiFi) Connection Issues.

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